I was laid off last Monday, along with many, other talented people, because the company is in trouble. After buying other companies and other software products, it routinely uses layoffs to temporarily make the finances appear better. While this looks good in the short term, it's misguided. The abandoned workers did nothing wrong, and in fact, they were necessary to maintain quality. When an organization gets too large to provide the wonderful customer experience that they talk so extensively about, cutting staff in favor of AI and offshore solutions, will ultimately lead to more dissatisfied customers and subscription cancellations. There is still no substitute for human talent. I can write better than Claude, and I provide higher quality customer service than Forethought can.
I am skilled at writing and effective communications, technology support, customer service and streamlining workflow. If anyone knows of an employer in need of this type of experience, drop me a message. I'm ready to get to work.
I am skilled at writing and effective communications, technology support, customer service and streamlining workflow. If anyone knows of an employer in need of this type of experience, drop me a message. I'm ready to get to work.
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