I am CuTRis

Hey Amazon, if I buy the twin pack, can you just send me one and then when I contact you about it, try to steer me into contacting the supplier who had nothing to do with it because it was shipped out of your warehouse, and then could you hang up on me three times when I call to try to get it straightened out? You can?!? Cool!

I call my mom everyday to check on her. So yesterday when I couldn't get a hold of her, and my brother wasn't able to either, I went over there and fortunately she was just fine and surprised to see me. I soon found that her phone wasn't working. In fact, none of them were. So I called CenturyLink and the automated system took me through a big long thing and I finally made an appointment for the next morning. Then, the same system, connected me to a customer service agent somewhere offshore. Then I had to do the same thing over again. It was now rush hour and I wanted to get on the road and get back home to make dinner. But none of this was fast or efficient. I know my sister-in-law used to work customer service for CenturyLink, and then they laid everybody off and now it's all offshore. So today, a technician went over there and he checked everything out and concluded that there was something amiss in their (central) equipment, so he was unable to fix it. When he calle...

My wife just spent two hours on the phone, to fix her father’s medical/health insurance account. Someone updated it with a new address, health tests for someone else and an ER visit he never had. Not only is this a potential for incorrect billing, but the poor test results on his records for another person, could impact his already too lengthy wait for a donor kidney. He doesn’t speak English very well, so he is at the mercy of the system—unless a son or daughter intervenes. My wife was disconnected a few times, before finally reaching a supervisor who began the process to remedy this serious mistake. This is why it is important to have quality employees, and reward those who are competent and who care.

I spent an entire Sunday trying to get my text messaging fixed. I wiped my phone (and all my data) in the attempt and even purchased a new phone. I still cannot send texts and no resolution or credit to my account... Is it time to say goodbye to Metro PCS now too?

I'm a fan of Aldi prices, but recently the customer service (minimal to begin with) has taken a serious downturn (at lease at one St. Paul location). The issue has occurred 3 of the last 4 times I've shopped there. The price signs are different than the price at the register. For whatever reason, it appears to be beyond the abilities of the staff to remedy this and at least one manager likes to make it seem like it is my fault! So yesterday I received a phone call from an Aldi customer service representative who told me that they have a disclaimer on their website and flyers stating that they can change the prices at any time without notice. I told him that it is illegal to "bait and switch" and he continued to defend their unethical ways. That was when I decided to end the call. If you choose to shop at Aldi, make sure to review your receipt and make them refund any overcharges! I know it is difficult to get a refund when customers are lined up but they should ...

So I realize that weevils can and do occur in rice. It only happened to me once before and the manufacturer happily replaced it. But recently, in a package of Riceland Brown Rice , I noticed weevils floating in it as I washed it. I notified Cub Foods (online) where I bought it, but they told me to contact Riceland directly. I also emailed Riceland (customer service) multiple times and received no response. So I just wanted to put a little warning out that if you buy a Riceland product from Cub Foods and it is bad, you probably will just be out the money you spent—unless you wash the bugs out and keep eating it—which is a viable option. Update - Just 3 ½ hours after sending the link to this review to the same Riceland customer service email address I got a response! I will update if anything comes of it. Update 5/16/2016 - I received coupons in the mail for free rice from Riceland.

I sent this (see below) to Trader Joe's online feedback on the website exactly two months ago today—where they claim that they are eager to hear comments. I’m thinking two months later—with a reminder at one month—that really isn’t the case. I like the store most of the time, but I don’t believe that they really care what I think. Walking through produce (Store 727) today I noticed some nice Bartlett pears in 2# bags. The sign on the bin said Bartlett Pears 2# $2.49. When I got to the register they were $3.49. I was overcharged! I brought it to the cashier's attention and she rang a bell and a guy went to look. He didn't find the sign (lots of stuff not priced) and went to another register to get the price of $3.49. The cashier (Liz) removed the item from my bill and I paid (Invoice 3404) and put my groceries in the car. Just to satisfy myself, I went back in and the sign was still there for the pears but now apples were in that bin. I took a digital picture and showed...

I went to the Burnsville Kmart recently. I literally had only minutes before I had to go to a meeting, but since the store is closing I wanted to see if I could get a deal on shoes; and boots for my son. I found both and all for 30% off. When I got home that night, I knew the boots would be big on him, but when I looked at the two child’s boots that were tied together with a cord and had a cardboard tag with the size, I noticed that one boot was bigger. In fact, one was a size larger! They had sold me two different size boots and gave me a receipt that said, "no exchanges and no refunds" (because the Burnsville store is closing). I was pretty upset so I contacted Kmart Corporate customer service online—and of course, they didn’t get back to me (very quickly). So the next day, I went to the Kmart in St. Paul (because it is closer for me); and waited in line at customer service. And waited... Between the “competent” staff and the questionable customers, it was not good. ...

Keep sending the wrong file and by the way, keep opening and saving it in Excel so the numbers get corrupted. Then I can start working on it and realize I can’t get accurate data from it and so stop and ask for new files which will likely be bad too. Then make sure to deny you opened it in Excel. Then later, tell me you can’t open tab files on your computer so I can tell you to stop opening the files and just send them to me the way the vendor intended them to be. Then send me nine more emails with the last one being “when will it be ready?” Because if I get a lot of “are we there yet?” emails, it always SPEEDS up the process because answering garbage is a good use of my time. Oh yeah, then tell me something can’t be seen in the database that doesn’t actually exist—so that I can wade back through the data to tell you something you should already know about your own data. Then make sure to put the ID numbers in the wrong column in your system and then tell me they aren’t showing up in o...

Dear Customer(s), Some of your $hit is probably broke(n). We aren’t sure if it is, what it is or where, but likely it is. It’s not that we don’t give crap about this $hit, it’s just that a lot of it is broke(n) right now. Hopefully yours is OK, but if not, sorry about that. Thanks, Us

Every time somebody sends me a bad file and I have to convert it, and make it ready to load into the database, I could have already loaded it if it was a good file. Then I have to explain and ask for a new file. Then they (often) argue that they sent the right file. Then they send the wrong file three more times—even though I supplied directions about how to send it correctly. Then, eventually, I get them to stop sending the wrong file or to stop opening/saving it in Excel before sending it (and converting the numbers to scientific notation and dropping leading zeroes) and when they finally send the right file it works! Meanwhile, I could have loaded the file 7 times in the time it took. What? Oh… they sent that file to me last month. Look, it has the same file name and number of records and file size. Apparently I did this last month too. Well sorry that took so long… you see I have an awful lot of work to get done and sometimes it takes a while…

On Monday I reported to Rainbow Foods that their Roundy's brand Long Grain Brown Rice that I purchased from the Maplewood Rainbow had weevils in it. On Tuesday I again went to the Rainbow website and reported (from the contacts/pull-down menu) a "foreign object" (i.e. weevils) in the rice I bought, and requested a replacement. On Wednesday, I again accessed the customer service contact page and said that I would post the pictures the following day if I still received no response. So now, Thursday, I share with you the photos of the rice and the "little surprises" that came with it. As I said, Rainbow has apparently chosen not to respond.  Weevils in Roundy's Rice  Roundy's Brown Long Grain Rice  Best By March 25, 2014 (Unless Weevils eat it first)

Thank you for contacting our company regarding your concern. Your concerns are very important to us. We will address your concern in 48 to 72 hours. This of course, is merely a guess due to the fact that we only have one person answering the e-forms regarding concerns. We thought about hiring two, but decided to play it cheap and only hire one. This one individual usually will quit after about three months due to overwork, low pay, complaints or any combination thereof. It is also entirely possible that your concern will be mishandled or even ignored--depending on who is on the job at the time. We may have hired the position to fill a particular demographic or perhaps the manager's daughter needed a job for a while and no one is particularly worried about how well said job gets done. Rest assured, your concern has gone somewhere and something will either be done with it or not. We value your opinion and it will probably either be addressed or ignored in the order in which it was...