I am CuTRis

Hello? Hello? Hello? Yeah this is him. My roof? Yeah I have a roof. Hail? Oh I don't think I have any hail damage. It was the weirdest thing! When the hail came through, it hit everyone's house except mine! Yeah I know right? It completely missed my house so I won't need you to come over and look at my roof, but it's still there. Okay bye.

My son was bored, so he started bothering me. So finally, I found a voice synthesizer on my phone and wrote a poem about how his butt stinks and my phone was using a female British voice to recite the poem! He got pretty mad until he found out how to do it and how much fun it was to make fun of dad's butt farting and such. These father/son activities are priceless!

I tried the Star Trek thing this morning. My son gave me his phone because he didn't recognize the number. I answered and somebody started speaking in Spanish so I answered using the language in (green in) the picture. Whoever it was soon hung up.

"Thank you for your patience. All of our agents are busy with other callers. Well, both of them are busy. Except for that one... who is playing video games. But rest assured, your call is being ignored in the order in which it was received." Begin horrid, distorted, too loud music. "Thank you for your patience. All of our agents are busy with other callers. Well, both of them are busy. Except for that one... who is playing video games. But rest assured, your call is being ignored in the order in which it was received." Begin horrid, distorted, too loud music. "Thank you for your patience. All of our agents are busy with other callers. Well, both of them are busy. Except for that one... who is playing video games. But rest assured, your call is being ignored in the order in which it was received." Begin horrid, distorted, too loud music.

We never intended on getting our third grade son his own phone, until our wireless carrier offered us a free line. We don't have a landline, and the phone has become pretty useful especially during the pandemic. Often it is safer to leave him home for a few minutes than to take him out for a quick trip to the store. He's been able to keep in touch with his grandparents and friends. So there's been a lot of good that's come of it. We typically don't let him take the phone to school or keep it in his room at night. But today, there was definitely a problem. While he was away at school two phonecalls came through on his phone. Both were the same issue. Apparently the warranty on my son's car, may have expired...

Up until I had my first phone problem, I would have said Metro by T-Mobile was a great phone company. However, their customer service is designed to wear you down. They tell you over and over "I will put you on hold for less than 2 minutes"--and then they come back (usually) in 10. They never follow-up and when I wanted a credit for spending 9 hours and buying a new phone (I didn't need) that didn't solve the problem, they refused. Obviously they like the money better than my business. Update: Feb. 12, 2019 Somewhere, somehow my dissatisfaction ended up being noticed by Kevin G. who finally listened to me and made great strides in setting things right!

I spent an entire Sunday trying to get my text messaging fixed. I wiped my phone (and all my data) in the attempt and even purchased a new phone. I still cannot send texts and no resolution or credit to my account... Is it time to say goodbye to Metro PCS now too?

A large format Smartphone without a phone app.