I went to the Burnsville Kmart recently. I literally had only minutes before I had to go to a meeting, but since the store is closing I wanted to see if I could get a deal on shoes; and boots for my son. I found both and all for 30% off. When I got home that night, I knew the boots would be big on him, but when I looked at the two child’s boots that were tied together with a cord and had a cardboard tag with the size, I noticed that one boot was bigger. In fact, one was a size larger! They had sold me two different size boots and gave me a receipt that said, "no exchanges and no refunds" (because the Burnsville store is closing). I was pretty upset so I contacted Kmart Corporate customer service online—and of course, they didn’t get back to me (very quickly). So the next day, I went to the Kmart in St. Paul (because it is closer for me); and waited in line at customer service. And waited... Between the “competent” staff and the questionable customers, it was not good. ...
The thoughts of a writer.