I sent this (see below) to Trader Joe's online feedback on the website exactly two months ago today—where they claim that they are eager to hear comments. I’m thinking two months later—with a reminder at one month—that really isn’t the case. I like the store most of the time, but I don’t believe that they really care what I think.
Walking through produce (Store 727) today I noticed some nice Bartlett pears in 2# bags. The sign on the bin said Bartlett Pears 2# $2.49. When I got to the register they were $3.49. I was overcharged! I brought it to the cashier's attention and she rang a bell and a guy went to look. He didn't find the sign (lots of stuff not priced) and went to another register to get the price of $3.49. The cashier (Liz) removed the item from my bill and I paid (Invoice 3404) and put my groceries in the car. Just to satisfy myself, I went back in and the sign was still there for the pears but now apples were in that bin. I took a digital picture and showed it to the cashier who thanked me and said she would have "them" move it. Bottom-line, I was nearly overcharged and then I was not given the price for the product as it was when I found it. For this I left Trader Joe's with a bad feeling today.
I also believe that when you have a sign with a price next to a product, that you should honor that price; rather than acting like the customer is wrong.
Walking through produce (Store 727) today I noticed some nice Bartlett pears in 2# bags. The sign on the bin said Bartlett Pears 2# $2.49. When I got to the register they were $3.49. I was overcharged! I brought it to the cashier's attention and she rang a bell and a guy went to look. He didn't find the sign (lots of stuff not priced) and went to another register to get the price of $3.49. The cashier (Liz) removed the item from my bill and I paid (Invoice 3404) and put my groceries in the car. Just to satisfy myself, I went back in and the sign was still there for the pears but now apples were in that bin. I took a digital picture and showed it to the cashier who thanked me and said she would have "them" move it. Bottom-line, I was nearly overcharged and then I was not given the price for the product as it was when I found it. For this I left Trader Joe's with a bad feeling today.
I also believe that when you have a sign with a price next to a product, that you should honor that price; rather than acting like the customer is wrong.
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