My wife just spent two hours on the phone, to fix her father’s medical/health insurance account. Someone updated it with a new address, health tests for someone else and an ER visit he never had. Not only is this a potential for incorrect billing, but the poor test results on his records for another person, could impact his already too lengthy wait for a donor kidney. He doesn’t speak English very well, so he is at the mercy of the system—unless a son or daughter intervenes.
My wife was disconnected a few times, before finally reaching a supervisor who began the process to remedy this serious mistake. This is why it is important to have quality employees, and reward those who are competent and who care.
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