My wife just spent two hours on the phone, to fix her father’s medical/health insurance account. Someone updated it with a new address, health tests for someone else and an ER visit he never had. Not only is this a potential for incorrect billing, but the poor test results on his records for another person, could impact his already too lengthy wait for a donor kidney. He doesn’t speak English very well, so he is at the mercy of the system—unless a son or daughter intervenes.
My wife was disconnected a few times, before finally reaching a supervisor who began the process to remedy this serious mistake. This is why it is important to have quality employees, and reward those who are competent and who care.
My wife was disconnected a few times, before finally reaching a supervisor who began the process to remedy this serious mistake. This is why it is important to have quality employees, and reward those who are competent and who care.
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