I’m talking to a tech from a large client that hosts and manages their own version of our product.
He is having much difficulty and I spend way too much time with him—in spite of the fact that they have no service contract.
I say I will need to defer the situation to my supervisor since I have spent a lot of time and they have “limited service.”
He doesn’t like that.
He tells me that if he buys a muffler for his car and it doesn’t work right he can go back to the place where he got it and they will fix it (i.e. I should do that too).
I tell him that what he said is true—unless he installs the muffler himself (which is essentially what he has done with our product).
Then I defer to my boss for further instructions.
He is having much difficulty and I spend way too much time with him—in spite of the fact that they have no service contract.
I say I will need to defer the situation to my supervisor since I have spent a lot of time and they have “limited service.”
He doesn’t like that.
He tells me that if he buys a muffler for his car and it doesn’t work right he can go back to the place where he got it and they will fix it (i.e. I should do that too).
I tell him that what he said is true—unless he installs the muffler himself (which is essentially what he has done with our product).
Then I defer to my boss for further instructions.
Comments
It should be fine as long as you can finish by 10 o'clock. After 10 I miss my deadline so I would have to blame it on you.
Yeah the computer has not been working for a week but I just got around to telling you - now it is your emergency , right?