I’m talking to a tech from a large client that hosts and manages their own version of our product.
He is having much difficulty and I spend way too much time with him—in spite of the fact that they have no service contract.
I say I will need to defer the situation to my supervisor since I have spent a lot of time and they have “limited service.”
He doesn’t like that.
He tells me that if he buys a muffler for his car and it doesn’t work right he can go back to the place where he got it and they will fix it (i.e. I should do that too).
I tell him that what he said is true—unless he installs the muffler himself (which is essentially what he has done with our product).
Then I defer to my boss for further instructions.
3 comments:
Good one- people like that are annoying.
By the way my computer is broken, do you think you could drop everything and come over and fix it?
It should be fine as long as you can finish by 10 o'clock. After 10 I miss my deadline so I would have to blame it on you.
Yeah the computer has not been working for a week but I just got around to telling you - now it is your emergency , right?
Are you the principal of the (ALC) school I used to work at??? That is how she would aks me to take care of stuff!
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