Even though “they” insist that the problem is in our system and not theirs, and even though they want the data to be in our system, it isn’t there if they don’t have it in their system first. The data warehouse cannot “create” the data out of nothingness and only “regurgitates” what has been fed to it. In spite of that, it is always good (for “them”) to “throw it over the fence” instead of checking on their own system first. And if I ask for an example of what isn’t showing, it is always good to avoid supplying the sample for 4 or 5 emails and then act like “they” didn’t know I needed an example before wading through miles and miles of raw data to find their stuff isn’t anywhere in it at all.
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